CUSTOMER SERVICE & SUPPORT
AFTER SALES SERVICE
Please call us on 01296 488 207
or
We endeavour to respond
within 48 Business hours.
Long after your kitchen, bedroom, bathroom or other Simon Taylor furniture project has been installed, you
can rest assured that we are here to help and assist with a quality after sales service.
We are ready to respond to your requests for servicing and maintenance for your existing Simon Taylor
purchase. We offer onsite technical advice and a project co-ordination service to help you with any issues you
may have.
Products that are supplied by partner brands including appliances, worktops, sinks, taps and brassware all come with their own manufacturer’s warranties. These are not covered by our Maker’s warranty, and are usually subject to registration with the partner brand directly. Should you have any issues with a product that is not manufactured by us, please contact us in the first instance and we will provide the information you need to contact the manufacturer direct, if necessary.
SIMON TAYLOR FURNITURE
MAKER’S WARRANTY
At Simon Taylor Furniture, we take pride in providing you with bespoke cabinetry
that will last for many years to come. We guarantee all cabinetry made at our
Bierton cabinet workshop with a manufacturer’s warranty for a period of five
years, excluding wear and tear, starting from the date of completion.
This covers defects in materials or defective workmanship.
Please see the T’s & C’s on our website for further information.
wear and tear
Wear and tear issues can arise within this guaranteed time frame. If you have a wear and tear issue, we can help,
however, this is a chargeable service.
To help reduce costs and avoid repeat visits, we may request photographs of the problem area in advance.
Out of warranty charges
The following prices are excluding VAT and for travelling within a 30-mile radius of Simon Taylor Furniture.
Snagging and Service Charges
WORK |
EXCL. VAT |
Call out to view / Snagging / General Adjustments / Survey |
£180.00 Service Call Out Charge Up To 1 Hr |
Repair to STF Parts |
from £180.00 Service Call Out Charge Up To 1 Hr |
LABOUR CHARGES |
EXCL. VAT |
Up To 1 Hour |
£180.00 within 30-mile radius of STF |
1-3 Hours |
£400.00 within 30-mile radius of STF |
Half Day (4-6 hours) |
£475.00 within 30-mile radius of STF |
Whole Day (6-8 hours) |
£650.00 within 30-mile radius of STF |
The above prices are all excluding VAT and quoted for one person. Please note that long distance works beyond a
30-mile radius from Simon Taylor Furniture and an additional person (if required) may incur additional fees due to
logistical positions and travel costs.
surveys
If after a survey and visit any further works are required, we will quote for the appropriate amount of time needed
and include a full description of parts and labour in the quotation.
Please contact Roger Biggs, Luke Parker or Steve Rayment
on 01296 488 207 to arrange a visit.